Terms & Conditions
Delivery & Returns
We dnaccept exchanges or refunds on ANY personalised items.
All of our Products are handmade and as such are deemed to be bespoke/personalised. This includes both personalisation and glitter colour choice. In accordance with the distance selling regulations we are unable to accept an item to be returned back to us if you have experienced a change of heart.
In the unlikely event you have received faulty or damaged goods please contact via our contact page stating your order number within 3 days from delivery date.
Please note delivery charges are non refundable and the cost of returning the items is your own responsibility, you must obtain tracked postage in the case your order is lost on its return. All of our products must be returned in the original packaging and must be packaged safe and securely. It is the buyers responsibility to ensure the item(s) are returned undamaged. This includes any breakages during transit, this is your responsibility when returning an item.
Our terms are in compliance with distance selling regulations. Your statutory rights are unaffected
Postage times are estimates and not guarantees. They may be affected by factors over which Glitter Glasses has no control including Postal delays or breakdowns.
Please make sure you have typed in the correct delivery and postal address, if this is wrong and has been dispatched we're not liable to offer a refund or replacement.
Please ensure that you allow sufficient time for your order to arrive in time for the event. We strongly advise allowing a minimum of 14 days from your order date to delivery. The majority of our orders are made and despatched within 2-4 weeks of order.
Please note at busy times like Christmas delivery may be delayed due to high demand and busy delivery periods. We ask for your patience during these times as we work extremely hard to ensure all orders are sent out as fast as we possibly can.
All our items are handmade in house by our craft experts and this does take time. We try our upmost best to have all orders dispatched before any delivery times but these may be delayed due to higher order volumes.
FAST TRACK DELIVERY
Glitter Glasses offers a "fast track delivery" upon request as some items may be in stock. We also offer personalisation in our fast track option depending on desired colour and style. This option is only possible if agreed in advance before ordering. Please contact us should you require this service.
Please note that the product images may from time to time be slightly different but will represent the actual product. Depending on the type of screen or monitor colours and shades of the image may vary.
YOUR USE OF OUR WEBSITE
You must only use this Website for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else’s enjoyment of the Website. You may use, download and print content on the Website solely for your own personal use. Other than for your own personal use, you may not without our prior written consent:
Copy, reproduce, use or otherwise deal with any content on the Website;
Modify, distribute or re-post any content on the Website for any purpose;
Use the content of the Website for any commercial exploitation whatsoever.
Ownership of Rights
All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to Glitter Glasses. If you acquire any copyright or other intellectual property rights in the Website (whether by operation of law or otherwise), then you agree to assign those rights to us (including any rights you may have in user generated content that you submit through the Website) on a worldwide basis absolutely to the fullest extent permitted by law. You will also unconditionally and irrevocably waive any and all moral rights you acquire in or to the Website.
You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us and to waive any moral rights you acquire in or to the Website.
Third Party Rights
Only you and Glitter Glasses shall be entitled to enforce these Website Terms. No third party shall be entitled to enforce any of these Website Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
These Website Terms set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.
Law, Jurisdiction and Language
Any matter that arises out of your use of this Website (including any contract entered between you and us through the Website) shall be governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English.